Your Trade-In Status

/ Online

Initiated on

Thank you for extending the life of your gear with us. You can track the status of your trade-in on this page. If you have any additional questions, reach out to us here.

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Track your trade-in

  1. Request for trade-in submitted

  2. Trade-in shipped

  3. Trade-in received

  4. Items processed

  5. Trade-in complete

Your Trade-In

Estimated credit




Gift Card estimate


Still Have Questions?

How much will my gift-card be worth?

You will receive credit for every eligible item you send us. As part of the online trade-in journey, you can view an estimate of how much you will receive for your item(s), so please ensure you are comfortable with the estimates before sending in your products. Unfortunately, if our system is unable to generate a quote for you that means the item is currently not eligible for trade-in. We periodically review item eligibility and hope to expand our list of accepted items in the future. While we are unable to make a manual exception, we invite you to check back at a later time to see if your item becomes eligible!

Items that are not eligible will be mailed back to you free of charge if you opt to have them returned.

Can I combine multiple trade-in orders in the same package?

The label we send is based on the information provided when you initiated your trade-in. At this time we are unable to add additional items to existing trade-ins or combine multiple trade-ins.

Instead, we ask that you initiate a new trade-in via the Unfailing trade-in portal and include all of the items you'll be sending in. You'll receive a new confirmation email which will contain the updated postage. Though you may not include additional items to your trade-in package trade-in, it is okay to change your mind and keep some of the items you’d included in the trade-in portal.

Can I mail my trade-in and return together in the same package?

No, trade-ins and returns are processed through separate teams and systems and MUST be shipped separately. To ensure accurate processing of your items, please do not combine trade-ins and returns in the same package.

Please follow the processes outlined on the sites below: